Responsible gambling

Responsible Gaming at Casino de Charlevoix: A Commitment to Player Well-being

At Casino de Charlevoix, we understand that responsible gaming is a critical aspect of our operations. As a leading land-based casino and resort complex in La Malbaie, Quebec, owned by Loto-Québec, we prioritize the well-being of all our patrons.

Our team is dedicated to providing a safe and enjoyable experience for players of all levels. We believe that responsible gaming is not just about preventing problem gambling but also about promoting a healthy and positive relationship between players and games.

To achieve this goal, we have implemented various measures:

• Voluntary Self-Exclusion: Players can choose to self-exclude themselves from our premises or online platforms for set periods.
• Deposit Limits: We offer deposit limits that allow players to control their spending and prevent excessive losses.
• Time-Outs: Our time-out feature enables players to take a temporary break from gaming, helping them maintain a healthy balance between entertainment and personal responsibilities.
• Reality Checks: Regular reminders are provided to players about the amount of time spent playing and money risked.

We also encourage responsible gaming practices through:

1. Session Reminders: Players can request regular session reminders to track their progress and stay within set limits.
2. Loss Limits: We provide options for players to set loss limits, preventing excessive losses and promoting a healthy gaming experience.
3. Signage and Staff Support: Clear signage and trained staff are available to assist players in setting responsible gaming goals.

In addition, we recognize the importance of external support services:

1. Provincial Help Lines: We provide information about provincial help lines and organizations that offer counseling and assistance for problem gamblers.
2. National Hotlines: Players can access national hotlines and online resources offering guidance on responsible gaming practices.

At Casino de Charlevoix, we are committed to creating a safe and enjoyable environment for all our patrons. Our goal is to ensure that everyone has an excellent experience while also prioritizing their well-being.

By working together, we can promote a culture of responsible gaming at Casino de Charlevoix and beyond.